fixmymac.
Terms & Conditions

🧰 Repair Scope

Every device submitted to FIXMYMAC will go through a basic

diagnostic check based on the issue reported by the customer. If we

discover additional issues during diagnostics, we will inform you first

and wait for your approval before proceeding.

Please note:

• Functional testing is limited to the reported concern, the

level of system access provided, and the accessories

declared upon submission.

• If passwords or login credentials are not given, we may not

be able to fully test or validate the repair.

• FIXMYMAC is only responsible for the items listed during

check-in. Please declare all accessories to avoid confusion

upon pickup.

⚠ Right to Decline or Cancel Service

FIXMYMAC reserves the right to refuse or cancel a repair if:

• The device shows signs of previous tampering or has been

physically, electronically, or mechanically altered.

• There is evidence of abuse, liquid or moisture damage, or

unauthorized modification.

• The customer does not provide the necessary access or

credentials for full diagnostics.

Diagnostic fees are non-refundable, even if you decide not to continue

with the repair.

💾 Customer Responsibility

By submitting your device, you acknowledge that:

• You are responsible for backing up your data. FIXMYMAC

is not liable for lost files, media, programs, or system

configurations.

• FIXMYMAC is not liable for any business losses, delays, or

productivity impacts caused by device failure or repair

turnaround.

• Only the items and accessories declared during check-in

will be considered for return.

🔧 Parts Disclaimer

FIXMYMAC uses premium third-party replacement parts that meet

high standards of quality. However, because these are not

manufacturer-original parts:

• Your device may show alerts such as “Unknown Part” or

“Unable to verify this part.”

• Some features (e.g., Battery Health, True Tone, Face ID,

Touch ID) may no longer work properly after part

replacement, depending on model compatibility.

• Use of third-party parts may void your original

manufacturer warranty.

Despite these limitations, core functionality of the repaired part will still

be restored.

🛡 Warranty Policy

At FIXMYMAC, we stand by the quality of our parts and services. To

provide peace of mind, we offer limited warranties on all qualified

repairs, subject to the coverage and conditions outlined below.

The warranty begins on the date the replacement part is installed,

not the pickup or release date.

🔋 Battery Replacement – 6 Months Limited Warranty

Covers battery issues caused by part defects or workmanship.

💡 Other Replacement Parts – 4 Months Limited Warranty

Covers screens, charging ports, cameras, speakers, buttons, and other

similar parts with issues caused by part defects or workmanship.

🛠 Board-Level Repairs – 60 Days Warranty

Covers only the workmanship and specific components we repaired on

the board (e.g., logic board ICs, power circuits). If the same issue returns

within 60 days, we will rework the board at no cost.

📌 General Warranty Conditions

• Each repair is covered by a one-time free replacement or

rework, if the issue is confirmed and within warranty.

• The warranty period does not reset after the replacement.

It continues from the date of original installation.

• If the same issue occurs again within the warranty period

after using the free replacement:

◦ You’ll receive 50% off the part cost

◦ The service fee will be waived

📋 Warranty Claim Process

To file a warranty claim, the customer must:

1. Present the original receipt or official service summary

document with a service ticket number.

2. Return the device to the same FIXMYMAC branch where

the service was performed.

3. Allow our technicians to validate the issue through

diagnostic testing.

🚫 Warranty Void Conditions

The warranty becomes void if:

• The device is opened, altered, or serviced by another

provider after our repair.

• There are signs of liquid damage, physical trauma, or

tampering.

• Warranty labels, stickers, or serial numbers are missing or

damaged.

• You ignored or declined important repair or care

recommendations given during diagnostics or written in

your post-repair service summary (e.g., continuing system

updates despite compatibility warnings, which may lead to

screen or touch issues).

❌ What Warranty Does Not Cover

Even within the warranty period, FIXMYMAC is not responsible for:

• Accidental or physical damage after repair (drops, cracks,

dents, etc.)

• Liquid or moisture damage

• Charger or cable-related damage (e.g., faulty accessories,

power surges)

• Cosmetic issues like discoloration, scratches, or casing

damage

• Problems caused by software updates, bugs, or OS

incompatibilities

• Feature limitations caused by manufacturer software

restrictions that prevent third-party parts from being fully

recognized or paired.

• Battery or charging issues linked to unrepaired logic

board problems

• Any problems caused by not following instructions listed in

your service summary

⏳ Repair Timeframe and Storage Policy

• Typical repair time is 3–5 working days, depending on part

availability and device condition.

• Unclaimed units:

◦ Will be charged a ₱1,500 storage fee after 30

days from notification of completion.

◦ May be considered abandoned and disposed

of after 60 days. Any proceeds will belong to

FIXMYMAC to cover service and storage.

🔐 Data Privacy Compliance

FIXMYMAC complies with Republic Act No. 10173 – the Data Privacy

Act of 2012:

• We collect your name, contact number, and email only for

service tracking and communication purposes.

• Your data is securely stored and accessed only by

authorized staff.

• When claiming your device, please bring a valid ID. If

sending a representative, please provide a signed

authorization letter.